At Buynow, we are committed to ensuring your satisfaction with our product. Please read our policy carefully to understand the conditions under which replacement are granted.
Replacement Policy
We regret to inform you that we do not offer refunds for any products purchased. All sales are final.
Replacement Policy
We strive to deliver your orders in perfect condition. However, if you encounter any issues with the products received, please adhere to the following guidelines for replacement:
1. Unboxing Video Requirement
-An unboxing video is crucial for processing any replacement request.The video serves as a proof of the product's condition at the time of receipt and must clearly show the unboxing process, starting from the unopened package to the inspection of the product.
2. Replacement Request Time Frame
-Replacement requests are accepted only within 3 days of receiving your order. Please ensure that any issues are reported promptly within this period.
3. Damaged Products
-If you receive a damaged product, it is essential to create an unboxing video that documents the damage. This video will be required to initiate and validate the replacement process.
To request a replacement, please contact our customer service team with the necessary documentation, including your unboxing video, within the specified time frame. our team will review your submission and guide you through the next steps.
Thank you for understanding and cooperation.
Sincerely,
BuyNow.
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